Website Designer FAQs Western Sydney
Everything you need to know about working with us. We believe in clear communication and honest answers, so we've put together this comprehensive guide to our most commonly asked questions. From pricing and process to ongoing support, find straightforward answers about our web design services.
We offer clear, straightforward pricing for Western Sydney businesses. Our standard monthly package starts at $165 per month with a $550 setup fee. For growing businesses needing more features, our Growth package is $300 per month with a $1100 setup fee. If you prefer to pay upfront, our lump sum option is $3850 plus $55 monthly hosting. No hidden costs, just transparent pricing for hand-coded websites that actually work.
Our $165 monthly package includes everything your business needs to succeed online. You'll get professional website design and development, up to 5 pages of custom content, secure Australian hosting, and an SSL security certificate. We also include unlimited website revisions, 24/7 technical support, daily site backups, and regular performance monitoring. It's a complete package designed to let you focus on your business while we handle your online presence.
Yes, our lump sum option gives you the flexibility to pay upfront. For $3850 plus $55 monthly hosting, you'll receive full website design and development, up to 5 pages of content, and 30 days of support post-launch. After the initial 30 days, any additional changes are charged at $110 per hour. This option is perfect for businesses who prefer to handle most of their own updates after launch.
We keep payments simple and secure. For monthly subscriptions, we accept all major credit cards and debit cards through our secure payment gateway. For lump sum payments, we use secure bank transfers to minimize processing fees. All payment information is handled through encrypted, secure systems.
We believe in transparency - our monthly packages have a 12-month minimum term. This allows us to invest properly in your project and deliver the best results. After the initial 12 months, your agreement becomes month-to-month, giving you flexibility while maintaining our high level of service.
During the 12-month minimum term, early cancellation means the remaining balance of the full website cost ($3850) minus any payments made becomes due. After completing your 12-month term, you can cancel anytime with 30 days notice. You'll always keep your domain name and content, and we'll help ensure a smooth transition process. We're upfront about these terms because we believe in building honest, long-term relationships with our clients.
Most websites go from concept to launch within 2-3 weeks. We start with planning and design in the first week, move into development in week two, and finish with testing and refinement before launch. Unlike other agencies that drag projects out for months, we believe in efficient delivery without compromising quality. Your exact timeline will be outlined during our initial consultation.
Our process is straightforward and effective. We begin with an initial consultation to understand your business goals. From there, we create your design plan before moving into custom development. Throughout the build, we'll refine your content and design, test across all devices, and prepare for launch. Each step is handled by our Western Sydney team, with clear communication throughout the entire journey.
Absolutely not. Our monthly packages include unlimited revisions because we believe your website should evolve with your business. When you need changes, simply let us know and we'll take care of it, usually within 24-48 hours. There's no complex ticketing system or long wait times - just direct communication with our team.
Yes, we specialise in both new websites and redesigns. If you're stuck with an outdated or slow WordPress site, we'll rebuild it from scratch using clean, efficient code that actually performs. We handle everything from design to content migration, ensuring your new site better serves your business and your customers.
We make the content process as simple as possible. We'll need your basic business information, any specific images you want to use, details about your services or products, and your contact information. Don't have content ready? No problem. We can help create professional content that represents your business properly. Our goal is to make this process smooth and stress-free.
We believe in direct, clear communication throughout your project. You'll have a dedicated project contact who keeps you updated on progress and responds quickly to your questions - usually within hours. No overseas call centres or complicated phone trees. Being based in Western Sydney means we're available for face-to-face meetings when needed. You'll always know exactly what's happening with your project.
Unlike most Western Sydney web designers who use WordPress or page builders, we hand-code every website from scratch. This means your site loads faster, can't be hacked, and doesn't need constant plugin updates or maintenance. We focus on building websites that actually perform, not just look pretty. The result? A website that brings in more customers and doesn't give you technical headaches.
A well-built website works like a 24/7 salesperson for your business. Because our sites load in under a second, you won't lose potential customers to slow loading times. They're also built to rank well in local searches, helping nearby customers find your business first. Plus, with clear calls-to-action and mobile-friendly design, we make it easy for visitors to become customers. Your website will be an investment that actually pays for itself.
Absolutely. We design for mobile devices first because that's how most of your customers will find you. Your website will look professional and work perfectly whether someone visits on their phone, tablet, or computer. No awkward layouts, no tiny text, no horizontal scrolling - just a seamless experience that makes your business look professional on every device.
Your website will load in under one second. This isn't just a nice feature - it's crucial for keeping potential customers on your site. While most WordPress sites take 3-5 seconds to load (losing up to 50% of visitors), our hand-coded approach ensures blazing fast speed. We consistently achieve perfect Google speed scores, meaning your website performs better than your competitors.
Security comes built-in with our approach. Unlike WordPress sites that need constant updates to stay secure, our hand-coded websites are naturally secure because there's nothing to hack. No databases, no plugins, no vulnerabilities - just clean code that keeps your website safe. You'll never have to worry about your site being compromised or redirecting to spam.
Making changes to your website is straightforward. Simply let us know what you need changed, and we'll handle it quickly - usually within 24-48 hours. No need to learn complicated systems or worry about breaking something. We handle all the technical details while you focus on running your business. It's website management made simple.
Your website is hosted on premium Australian servers for optimal local performance. This means faster loading times for your customers and better overall performance. We manage all the technical aspects of hosting, including security, backups, and monitoring, so you never have to worry about server management or technical issues.
We handle everything your website needs to stay secure and perform at its best. Unlike WordPress sites that need constant plugin updates and maintenance, our hand-coded websites are naturally low-maintenance. We monitor your site's performance, make regular backups, handle all content updates, and ensure everything runs smoothly. You won't need to lift a finger - we take care of it all.
You get direct access to our Western Sydney team whenever you need assistance. No complicated systems or phone trees - just straightforward support from the people who built your website. We typically respond to requests within hours, and most updates are completed within 24-48 hours. It's the kind of support you'd expect from a local business partner.
Yes, we take daily backups of your website and store them securely. While our hand-coded websites are extremely stable, we believe in being prepared. Your website's content and files are always safe and can be restored quickly if ever needed. It's part of our comprehensive approach to website management.
Yes, you always maintain ownership of your domain name. If you already have a domain, we'll help you point it to your new website. If you need a new domain, we can help guide you to registering it, but it remains your property. We believe your domain name is your business asset.
We understand that website issues can impact your business, so we prioritise urgent requests. During business hours, we typically respond within an hour. For after-hours emergencies, we have systems in place to address critical issues quickly. Being based in Western Sydney means we're working when you're working.
We're based in Marsden Park and are proud to be part of this community. Our location makes us easily accessible to businesses across Greater Western Sydney, from the Hills District to the Hawkesbury. We know the local market because we're part of it.
While we're based in Western Sydney, we work with businesses across Australia. Our clients range from local tradies in Marsden Park to businesses in Melbourne. Our process and systems make it easy to collaborate effectively, wherever you're located. Being local to Western Sydney just means you have the added benefit of face-to-face meetings if you need them.
Absolutely. While many projects can be handled efficiently through phone and email, sometimes there's no substitute for sitting down together. We're always happy to meet at a local café in Windsor or your preferred location to discuss your project over coffee. It's a great way to get to know each other and plan your website properly.
We build websites that actually perform, not just look good. Our hand-coded approach means faster, more secure websites that help your business grow. Plus, as a local business ourselves, we understand what Western Sydney businesses need to succeed online. When you work with us, you're getting a partner who's invested in your success, not just another web designer.
We work with businesses throughout Western Sydney, including the Hawkesbury region, Hills District, Penrith, Blacktown, and surrounding areas. Our local knowledge means we understand your market and can build a website that connects with your customers.
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