Small Business Web Design FAQs

Got questions about getting a website for your small business? You're in the right place. At Gonzcat Digital, we build hand-coded websites for small businesses in Western Sydney that are fast, secure, and built to perform. This page covers our most frequently asked questions, from pricing and timelines to support and what makes us different. Clear, honest answers from your local Western Sydney team.

  • We offer flexible pricing tailored for small businesses in Western Sydney. Our Starter package is $165/month with a $550 setup fee. Our Growth package is $330/month with a $1100 setup fee. Prefer to pay upfront? The one-time option is $3850, plus $55/month hosting. No hidden costs, just clear, honest pricing.

  • The $165 monthly package covers everything from custom website design and development to Australian hosting, SSL security, and up to 5 pages of content. It also includes unlimited updates, daily backups, and 24/7 support, all managed by our local team.

  • Yes, we offer a lump sum option for $3850, with $55/month ongoing hosting. It includes the same high-quality design and build, plus 30 days of post-launch support. After that, changes are billed at $110/hour. Ideal for businesses wanting full control after launch.

  • We accept all major debit and credit cards for monthly billing. For upfront payments, we use direct bank transfer to keep it secure and simple. All transactions are processed through encrypted systems.

  • Yes, monthly plans have a 12-month minimum term. This lets us deliver long-term value and quality results. After that, it rolls into a month-to-month plan with no lock-in.

  • If you cancel within the first 12 months, the balance of the $3850 website cost (minus what you've paid) is due. After 12 months, you can cancel anytime with 30 days' notice. You'll keep your domain and content, and we'll help ensure a smooth exit.

  • Most small business websites are ready within 2 to 3 weeks. We start with discovery and planning, then move through design, development, and launch. Timelines are outlined during our first meeting and depend on how quickly we get your content and approvals.

  • We begin with a discovery call to understand your business. Then we create a design mockup and get your feedback before starting development. Once your site is built, we test it across all devices and launch it live. Each step is handled by our Western Sydney team.

  • Yes, unlimited content edits are included in our monthly plans. Just send through your updates and we'll get them done within 1–2 business days. We keep it simple and fast with no tickets or complicated systems.

  • Definitely. If your current site is outdated, slow, or doesn't reflect your brand, we can rebuild it from the ground up using hand-coded, high-performance techniques. We'll migrate your content, modernise the design, and improve its speed and usability.

  • We'll need your business name, services, contact info, and any logos or images you want to include. If you don't have content ready, we can help create professional copy and find quality visuals to represent your brand.

  • You'll have direct contact with our Western Sydney team throughout the project. We keep communication clear and fast, typically replying within a few hours. We're available by phone, email, or in-person if you're local.

  • Unlike most Western Sydney web designers who rely on WordPress or page builders, we hand-code every site from scratch. This means your website loads faster, stays secure, and runs without constant plugin updates or technical issues. Our focus is on performance, not just appearance, so your site works hard for your business.

  • A properly built website works like a round-the-clock sales tool. With sub-second load speeds and mobile-first design, your site will keep visitors engaged. We optimise for local SEO, helping customers nearby find you quickly. Clear calls-to-action turn visits into enquiries, so your website brings real results.

  • Yes, all our websites are mobile-first, ensuring they look and function great on every device. Whether someone visits on a phone, tablet or computer, your site will be clean, easy to read, and fast to use. No pinching, zooming, or frustrating layouts.

  • Your website will load in under one second. Most WordPress sites take 3 to 5 seconds, costing you potential leads. Our hand-coded sites avoid bloated themes and unnecessary plugins, delivering top Google speed scores and a better user experience.

  • Our websites are naturally secure. With no plugins, databases, or bloated systems, there's less to exploit. Unlike platforms that require constant updates, our clean code protects your site from common vulnerabilities, keeping it safe and stable.

  • Just send us your changes and we'll take care of it, usually within 24–48 hours. No tools to learn or tech skills needed. We handle updates quickly and accurately so you can focus on running your business.

  • Your website is hosted on fast, secure Australian servers through Netlify, a trusted global provider known for excellent performance and reliability. We manage all technical aspects, including uptime monitoring, backups, and security, so you don't need to worry about any of the backend work.

  • We handle all the maintenance your website needs to run smoothly. Our hand-coded websites don't require plugin updates, but we still manage regular backups, performance checks, and content updates. You stay focused on your business while we keep your website running.

  • You'll have direct access to our Western Sydney team. There are no queues or outsourced support, just real people who know your website. Most requests are handled within 24–48 hours, often faster. Clear, local support when you need it.

  • Yes, your website is backed up daily and stored securely. We prepare for the unexpected, so if something ever goes wrong, we can restore your site quickly. You'll never lose your content or data.

  • Yes, your domain is yours. If you already own one, we'll connect it to your new site. If not, we'll guide you through registering one, but it always remains your business asset.

  • We prioritise urgent issues because we understand how important your website is. During business hours, we usually respond within an hour. For critical after-hours requests, we have systems in place to act fast and minimise disruption.

  • We're based in Marsden Park and proudly serve the greater Western Sydney area. Our location means we're close to businesses in the Hills District, Blacktown, Hawkesbury, and beyond, with real understanding of the local landscape.

  • Yes, while we're rooted in Western Sydney, we build websites for small businesses across Australia. Whether you're in Melbourne or outback NSW, we make the process smooth and straightforward through clear communication and easy collaboration.

  • Of course. We're happy to meet locally, whether at a cafe in Windsor or your office. While most projects run smoothly online, we're always up for a face-to-face if that's what suits your business best.

  • We don't just build pretty websites, we build fast, secure websites that work hard for your business. Everything is hand-coded and tailored, backed by local insight and a genuine commitment to helping Western Sydney businesses grow.

  • We work with businesses across Western Sydney, including Marsden Park, Penrith, Hawkesbury, Hills District, and Blacktown. Our local expertise helps us craft websites that connect with your customers right where they are.

Let’s Talk About Your Website

Got questions about small business web design? We’re here to help with honest advice and clear answers, right from Western Sydney.

Get in Touch