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Privacy Policy

Privacy Policy

Last updated: May 2026

Gonzcat Digital
Bligh Park, NSW, Australia
hello@gonzcatdigital.com

This policy covers how we handle your personal information. We follow the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

1.1 Information you provide

We collect personal information when you:

  • Submit our contact or enquiry form
  • Email, call, or message us
  • Become a client or ask for a quote
  • Sign up for updates from us

That usually includes your name, business name, email, phone number, website URL, and whatever you tell us about your project.

1.2 Information we collect automatically

When you browse our website, we may also collect:

  • Pages visited, time on page, and general usage data
  • Browser type, device type, and operating system
  • IP address and approximate location (city or region level)
  • Referring website or search terms
  • Cookie data (see Section 5)

1.3 Client project information

If you hire us for website design, local SEO, automations, or related work, we may handle business content you send us: logos, photos, service descriptions, and login details for platforms we manage for you. We keep this confidential and use it only to do the work.

2. How We Use Your Information

We use personal information to:

  • Reply to enquiries and send quotes
  • Deliver website, SEO, automation, and reputation management services
  • Talk to you about your account, project, or subscription
  • Process payments and send invoices or receipts
  • Improve our website and services
  • Send service updates and important notices
  • Meet legal obligations
  • Prevent fraud and keep our systems secure

We may occasionally email you about our services. You can opt out anytime (see Section 9).

3. How We Share Your Information

3.1 Service providers

We work with third parties who help us run the business:

  • Hosting and form providers (e.g. Netlify): website hosting and form processing
  • Analytics providers (e.g. Google Analytics): traffic and site usage
  • Payment processors: secure payment handling
  • Email tools: transactional and service emails
  • Platform integrations: where needed for SEO, automation, or reputation work (e.g. Google Business Profile)

They only get what they need to do their job and must handle it properly.

3.2 Other disclosures

We may also share information if:

  • The law, a court order, or a government authority requires it
  • We need to protect our rights, property, or safety, or someone else's
  • We sell, merge, or restructure the business (we will give notice where we can)
  • You have given consent

3.3 We do not sell your information

We do not sell, rent, or trade your personal information for other people's marketing.

4. International Data Transfers

Some of our providers are based outside Australia, including in the United States. By using our website or services, you agree that your information may be stored and processed in those countries. We take steps to make sure overseas recipients handle personal information in line with the APPs.

5. Cookies and Tracking

5.1 What we use

  • Essential cookies: required for the site to work
  • Analytics cookies: to understand traffic and improve the site (e.g. Google Analytics)
  • Marketing cookies: where we use advertising or remarketing

5.2 Your choices

You can control cookies in your browser settings. Turning them off may stop some parts of the site from working properly.

6. Data Security

We protect personal information from misuse, loss, unauthorised access, and disclosure using secure hosting, encrypted connections (SSL/TLS), and access limits for our team.

No online system is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We keep personal information for as long as we need it to provide services, meet legal obligations, or resolve disputes.

  • Enquiry records: usually up to 2 years, unless you become a client
  • Client records: for the relationship and a reasonable period after it ends
  • Billing records: up to 7 years where Australian tax law requires it
  • Website analytics: may be kept in aggregated or anonymised form

8. Your Rights

Under the APPs, you can:

  • Ask for access to the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete information we are not required to keep
  • Opt out of direct marketing
  • Make a complaint if you think we have breached the APPs

Email hello@gonzcatdigital.com to exercise these rights. We will respond within 30 days.

9. Marketing Communications

We may send emails about our services, updates, or offers. Unsubscribe using the link in any email, or contact us directly.

Even if you opt out of marketing, we may still send essential messages about billing, your account, or your project.

10. Third-Party Websites

Our site may link to other websites. We are not responsible for how those sites handle privacy. Check their policies before you share information with them.

11. Children's Privacy

Our services are not aimed at anyone under 18. We do not knowingly collect information from children. If you think we have, contact us and we will delete it.

12. Changes to This Policy

We may update this policy when our practices change. The new version will be posted here with an updated date. For significant changes, we may also email active clients.

If you keep using our website or services after an update, you accept the revised policy.

13. Contact Us

Privacy questions or requests:

14. Complaints

If you think we have breached the APPs, contact us first at hello@gonzcatdigital.com. We will look into it and respond within 30 days.

If you are not happy with our response, you can contact the Office of the Australian Information Commissioner (OAIC):